Warranty and Care Information
Everything in our gallery has been handmade and should be treated with care. Like clothing, jewelry is not impermeable to general wear and tear or accidental damage. Please remove all jewelry when showering, sleeping, and exercising to extend the longevity of your new piece. When given mindful wear, cleaning, and maintenance, many pieces of jewelry can last for generations.
Please contact us at 541-322-8792, or email us at email@example.com if you have any questions or concerns about the care or maintenance of your jewelry.
Here are some helpful hints regarding care and maintenance:
- Take it off during physical activity, exercise, or outdoor recreational activities where it could get damaged
- Keep it dry. Some stones and settings are also sensitive to moisture. Take care to keep your piece dry, and to store it responsibly out of the elements. Changes in humidity can also affect some stones.
- Some gemstones are sensitive to sunlight, and should not be left exposed in a windowsill, or in direct sunlight.
- Perfumes, soaps, lotions, and sprays can all affect jewelry in a negative way. Be mindful to keep jewelry away from these things to preserve the finish of the stone, or the finish of the metal.
- Prong and pave’ style settings can easily catch on clothing, or get knocked loose with just a little force. Bezel style settings can trap moisture under the stone, or a stone could loosen if knocked in the right place. Be mindful and protect your jewelry from damage by making it the first thing you take off, and the last thing you put on.
Should a problem arise due to craftsmanship within 30 days of purchase, Silverado will send your item to the original artist for repair, or if possible, replace your item. After 30 days any damage or issues with your jewelry will be assessed by the original artist and repaired for a fee determined by the artist. Some items cannot be repaired, so Silverado and the artist will evaluate and determine a cost for the replacement. The repair or replacement process could take anywhere from four to eight weeks.
If you need a repair on an item purchased through our store, please email us at firstname.lastname@example.org with a photo and an explanation for the repair. Once we see the piece, we can determine the best plan to help you.
Once you have emailed us and we have discussed a plan for the repair, please send the jewelry to the following address:
Please send returns to:
SJG Attn: Repairs
1001 NW Wall St. suite 101
Bend, OR 97703