We want you to love your jewelry from Silverado, but we also understand it can be difficult to know that what you chose is perfect until you see it in person.
Due to the unique nature of our jewelry, we do not offer refunds on items purchased in store. Jewelry in unworn condition may be exchanged for another item within 30 days of purchase.
If you are purchasing online, or by phone and have never seen the item in person, you can return it to us for a refund within 7 days of your order’s delivery date. Please send it back to us insured and prepaid (COD will not be accepted). The jewelry must arrive unworn, in the exact same new condition it left, in its original packaging, with a copy of the receipt. Please include all of your contact info inside the box, and a note with the reason for the return. We will refund the full amount of the jewelry purchased, minus the cost of shipping. You can also return items purchased online in person, within 7 days of your delivery date at our Bend, Oregon store. Online and in-store purchases are subject to separate policies.
Please understand that we do incur costs for items that are refunded, and we are a small local business. If you have any questions regarding a purchase, exchange, or item you would like more information on, please don’t hesitate to ask. Our staff is here for you 7 days a week via email at firstname.lastname@example.org, or by phone Monday-Friday 10am-5pm PST at 541-322-8792.
Please send returns to:
SJG Attn: Returns
1001 NW Wall St. suite 101
Bend, OR 97703