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FAQ's

Return Policy

We want you to love your jewelry from Silverado, but we also understand it can be difficult to know that what you chose is perfect until you see it in person.

Due to the unique nature of our jewelry, we do not offer refunds on items purchased in store. Jewelry in unworn condition may be exchanged for another item within 30 days of purchase. 

If you are purchasing online, or by phone and have never seen the item in person, you can return it to us for a refund within 7 days of your order’s delivery date. Please send it back to us insured and prepaid (COD will not be accepted). The jewelry must arrive unworn, in the exact same new condition it left, in its original packaging, with a copy of the receipt. Please include all of your contact info inside the box, and a note with the reason for the return. We will refund the full amount of the jewelry purchased, minus the cost of shipping. You can also return items purchased online in person, within 7 days of your delivery date at our Bend, Oregon store. Online and in-store purchases are subject to separate policies.

Please understand that we do incur costs for items that are refunded, and we are a small local business.  If you have any questions regarding a purchase, exchange, or item you would like more information on, please don’t hesitate to ask. Our staff is here for you 7 days a week via email at bendbuyer@silveradogallery.com, or by phone Monday-Friday 10am-5pm PST at 541-322-8792.

Please send returns to:
SJG Attn: Returns
1001 NW Wall St. suite 101
Bend, OR 97703

 

Care and Warranty Information

Everything in our gallery has been handmade and should be treated with care. Like clothing, jewelry is not impermeable to general wear and tear or accidental damage. Please remove all jewelry when showering, sleeping, and exercising to extend the longevity of your new piece. When given mindful wear, cleaning, and maintenance, many pieces of jewelry can last for generations. 

Please contact us at 541-322-8792, or email us at bendbuyer@silveradogallery.com if you have any questions or concerns about the care or maintenance of your jewelry.

Here are some helpful hints regarding care and maintenance:

  • Take it off during physical activity, exercise, or outdoor recreational activities where it could get damaged
  • Keep it dry. Some stones and settings are also sensitive to moisture. Take care to keep your piece dry, and to store it responsibly out of the elements. Changes in humidity can also affect some stones.
  • Some gemstones are sensitive to sunlight, and should not be left exposed in a windowsill, or in direct sunlight.
  • Perfumes, soaps, lotions, and sprays can all affect jewelry in a negative way. Be mindful to keep jewelry away from these things to preserve the finish of the stone, or the finish of the metal.
  • Prong and pave’ style settings can easily catch on clothing, or get knocked loose with just a little force. Bezel style settings can trap moisture under the stone, or a stone could loosen if knocked in the right place. Be mindful and protect your jewelry from damage by making it the first thing you take off, and the last thing you put on.

 

Repairs

Should a problem arise due to craftsmanship within 30 days of purchase, Silverado will send your item to the original artist for repair, or if possible, replace your item. After 30 days any damage or issues with your jewelry will be assessed by the original artist and repaired for a fee determined by the artist. Some items cannot be repaired, so Silverado and the artist will evaluate and determine a cost for the replacement. The repair or replacement process could take anywhere from four to eight weeks.

If you need a repair on an item purchased through our store, please email us at bendbuyer@silveradogallery.com with a photo and an explanation for the repair. Once we see the piece, we can determine the best plan to help you. 

Once you have emailed us and we have discussed a plan for the repair, please send the jewelry to the following address:

Please send returns to:
SJG Attn: Repairs
1001 NW Wall St. suite 101
Bend, OR 97703

 

Shipping

Free UPS Ground shipping on all orders over $500.

UPS Ground: $15. Delivery times may vary, but generally your package will arrive in 3-7 business days from the ship date.  We typically ship within 1-2 business days from the day we receive your order. 

2-Day UPS Shipping: $35
Overnight Shipping: $65

Need a different ship method, or need international shipping? Please call us at 541-322-8792 Monday-Friday between 10am-5pm PST, or email us at bendbuyer@silveradogallery.com  and we can assist you over the phone or by email.

Gift wrapping: Free! We offer gift wrapping on any order, please just let us know in the notes section at checkout if you would like to add it.

 

Contact Us

Email: Bendbuyer@silveradogallery.com

Phone: (sales) 541-322-8792 or (office) 541-330-7457

Text Only: 541-350-6932

Address:
1001 NW Wall St. suite 101
Bend, OR 97703

We are available to help with anything you need Monday-Friday 10am-5pm PST Our store hours are Monday-Saturday 10am-6pm, and Sunday 10am-5pm PST