Should a problem arise due to craftsmanship within 14 days of purchase, Silverado will send your item to the original artist for repair, or if possible, replace your item. After 14 days any damage or issues with your jewelry will be assessed by the original artist and repaired for a fee determined by the artist. Some items cannot be repaired, so Silverado and the artist will evaluate and determine a cost for the replacement. The repair or replacement process could take anywhere from four to eight weeks.
If you need a repair on an item purchased through our store, please email us at email@example.com with a photo and an explanation for the repair. Once we see the piece, we can determine the best plan to help you.